Returns & Refunds Policy

Last Updated: October 29, 2025

At Neo Bikroy, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Eligibility for Returns

• You have [Number, e.g., 7] calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Items ineligible for return include [List exceptions, e.g., perishable goods, intimate apparel, gift cards, items marked as non-returnable].
• You must have the receipt or proof of purchase.

2. Return Process

To initiate a return, please contact our customer support team at info@neobikroy.com or 01973647606 with your order number and reason for return. We will provide you with instructions on how and where to send your return. [Specify if customer pays return shipping or if you provide a label]. Please ensure the item is securely packaged.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment [Or specify refund method, e.g., store credit, bKash]. You will receive the credit within approximately [Number, e.g., 7-10] business days, depending on the payment processor.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability. [Specify exchange process].

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund.

6. Contact Us

If you have any questions on how to return your item, contact us at info@neobikroy.com or 01973647606.